The Baby Mat Shop warehouses are spread across the globe. We aim to ship your order from the closest country of your order. 

We understand our shipping policy is a little longer than some may expect, but we know you'll love your items. We recommend up sizing if your little one is in between sizes.

Shipping typically takes 2-4 weeks depending on the location of the item. Several of our listings ship within the U.S. and may arrive in 4-14 days, others ship from Asia and make take up to 4 weeks to arrive. Our processing time for each order is 2-3 working days.

If we find the package has been lost or damaged during shipment, we will offer a full refund to you.

We do our best to ship as soon as possible and often you will receive your order much sooner.

However please note that we cannot guarantee delivery times and in the rare case of unforeseen issues with courier or logistics delivery may take up to 6 weeks.
If your order has not arrived within 8 weeks from dispatch you will be eligible for a full refund.